Refund policy

Order Issues

Any issues or concerns regarding a order must be sent directly to our email at idlashsupply@gmail.com.

Refund Policy

All sales are final. Refunds and exchanges are not offered except in cases where the customer receives an incorrect item.

Exchange Policy

Exchanges are not accepted under normal circumstances. If an incorrect item is received as a result of an error by Indi’s Dollhouse (“IDLS”), IDLS may, at its sole discretion, issue a replacement or refund for the affected item.

Eligibility for Replacement or Refund

To be considered for a replacement or refund, the customer must comply with all of the following requirements:

• Notify IDLS within forty-eight (48) hours of confirmed delivery.

• Contact IDLS via email at idlashsupply@gmail.com

• Provide the customer’s first and last name, order number, and a clear photograph of the incorrect item(s), unopened and unused.

Failure to meet these requirements will void eligibility for a replacement or refund. IDLS is not responsible for orders placed incorrectly by the customer.