Policies

We have a no refund/return policy, as we cannot restock any returned items due to sanitation concerns.

⚠️ Exchange & Refund Policy

At this time, we do not accept exchanges under normal circumstances.

However, if you receive the wrong item(s) due to an error made by IDLS, we will gladly replace or refund the affected product.

To Qualify for a Replacement or Refund:

• You must contact us within 1 week of your delivery time.

• DM us on Instagram @indisdollhousee with:

  • Your first and last name

  • Your order number

  • A clear photo of the incorrect item(s)

Once your request is reviewed and approved:

• A refund or replacement will be issued once the return is verified.

Please note:
We are not responsible for incorrect orders submitted by the customer or missed deadlines for reporting issues.

📦 Shipping Disclaimer

Once your package is marked “Delivered” by USPS or UPS, but you did not receive it, you are responsible for filing a lost or stolen package claim directly with the shipping carrier.

Indi’s Dollhouse is not liable for any lost, stolen, or delayed packages once they are confirmed delivered by USPS or UPS.

For all shipping updates or delivery concerns, please visit the USPS or UPS website and enter the tracking numberprovided in your confirmation email.

By completing a purchase with Indi’s Dollhouse, you are agreeing to these terms and authorizing any charges made to your account as a result of your order.

 

📦 Local Pickup Policy

Customers have 7 days from the time of notification to pick up their order.

If the order is not picked up within 7 days, it will be canceled, and a store credit gift card equal to the full value of the order will be issued instead.

The gift card can be used toward any future purchase on our site.